3PL Software Pricing Guide – Top 5 CRM in Logistics

What is a 3PL Software?

Third-Party Logistics (3PL) software is designed to assist and optimize 3PL processes, including sales, operations, and finance. The logistics industry relies on tech solutions for efficiency, real-time tracking, data-driven insights, improved customer experience, and adaptability to industry changes.

Therefore, it requires specialized software that specifically caters to the complexities and unique needs of logistics operations. This makes 3PL software a critical component in enhancing productivity and addressing industry-specific challenges.

Pricing Guide of CRM for 3PLs

CRM providers commonly structure their pricing models around monthly and annual fees for accessing their services. When businesses opt to pay annually, providers usually offer discounts as an incentive for long-term commitments. This approach allows businesses to choose between flexible monthly payments or cost-effective annual plans.

Refer to the table below for the monthly pricing variations among the top 5 CRM options for 3PLs.

1. Supply Chain Relationship Management (SCRM).

   Designed for the logistics and supply chain industry, Supply Chain Relationship Management (SCRM) helps you manage leads and access logistics-specific data such as shipment counts, shipment frequency, and more. It also features a logistics quoting tool that supports various transportation modes and warehousing services, covering inland, ocean, air, storage, distribution, and more.

   

   Key Features:

   • Logistics Sales Dashboard. Integrated Freight System’s SCRM has a dashboard that provides you with a supply chain-specific overview of your company's performance and activities.
   • Full Logistics Quoting. SCRM is capable of creating comprehensive quotes in less than three minutes. These quotes cover all transport modes, logistics services, current market rates, and historical data.
   • Full Email Synchronization. This logistics CRM records all email exchanges, giving you complete email visibility across all stakeholders using the email synchronization feature.
   • Integration with Logistics Applications. SCRM enables the integration of logistics applications, facilitating the smooth exchange of data and ensuring continuity in workflow.
   • Sales Cycles. This feature enables the configuration of recurring tasks to call, email, or set meetings. This helps salespeople maintain consistent contact with their leads and customers, letting them stay on top of them.

   

   Learn more about the benefits and highlights of Supply Chain Relationship Management (SCRM).

2. Hubspot

   HubSpot CRM is a user-friendly software built with tons of features for all types of businesses. 3PL companies use this CRM for marketing, sales, content management, and customer service. With these features, Hubspot is more tailored for growing teams, such as larger enterprises.

   

   Key Features:

   • All-in-One Platform: HubSpot CRM integrates marketing, sales, and customer service functionalities into a single platform, providing a unified experience for managing interactions with leads and customers.
   • Contact Timeline: The Contact Timeline feature compiles a chronological record of interactions between a contact and your business, including emails, calls, website visits, and more. This comprehensive view aids in personalized interactions.
   • Sales Pipeline Customization: The CRM allows users to tailor sales pipelines to match their specific sales processes, ensuring flexibility and alignment with the company's workflows.
   • Email Sequences and Templates: Users can create personalized email sequences and templates within Hubspot CRM, enhancing efficiency in outreach and follow-ups.
3. Pipedrive

   Pipedrive, designed for small businesses, facilitates monitoring customer progress across the sales pipeline within its CRM platform.

   

   Key Features:

   • Visual Sales Pipeline: Its visually intuitive interface allows users to manage sales pipelines effortlessly. The drag-and-drop feature simplifies moving deals through various stages, providing a clear overview of sales progress.
   • Sales Process Automation: Pipedrive offers automation capabilities that streamline repetitive tasks, such as sending emails, updating deal stages, or setting reminders, saving time and ensuring consistency in sales processes.
   • Activity Scheduler and Email Tracking: Users can schedule activities and appointments directly within Pipedrive. Additionally, email tracking features provide insights into email opens, clicks, and response rates, enabling better communication with prospects.
   • Mobile App: Pipedrive's mobile app ensures that users can manage their sales pipelines and access crucial information while on the move, enhancing flexibility and productivity.
4. Salesforce

   Salesforce is another widely used generic CRM software that companies leverage to find leads, close deals, and interact with customers through their cloud computing approach.

   

   Key Features:

   • Einstein AI: Salesforce integrates AI capabilities through Einstein, offering predictive analytics, machine learning, and AI-driven insights. This empowers businesses to make data-driven decisions and automate various processes.
   • AppExchange: Salesforce's extensive marketplace, AppExchange, provides a vast array of third-party integrations and applications, allowing users to expand and customize their CRM extensively.
   • Community Cloud: This feature enables businesses to create branded online communities for customers, partners, or employees, fostering collaboration and engagement in a secure environment.
   • Customer 360: This feature unifies customer data across multiple channels, providing a holistic view of customers to enable personalized interactions and improved customer experiences.
5. Zoho CRM

   Zoho CRM is a cloud-based platform empowering all types of businesses to manage their processes and foster strong customer connections. Since it caters to any industry, there’s a need to customize it to fit the requirements of the company.

   

   Key Features:

   • Integration Capabilities: Zoho CRM excels in its wide range of integrations, allowing users to connect with various third-party apps and services. Its ability to seamlessly integrate with Zoho's suite of products creates a unified ecosystem for businesses.
   • Workflow Automation: Zoho CRM offers robust automation features, allowing users to create complex workflows without extensive technical expertise. The flexibility and ease of setting up these automations distinguish Zoho CRM in terms of workflow management.
   • Mobile App: Zoho's mobile app provides a user-friendly and feature-rich experience, allowing users to manage their CRM activities conveniently on the go. The app's usability and functionality contribute to Zoho CRM's uniqueness.
   • Comprehensive Suite: Zoho CRM is part of a larger suite of business applications that seamlessly integrate with each other. This comprehensive ecosystem provides a cohesive experience, allowing for smoother data flow and unified operations.

How to Choose The Best 3PL Software

With all the 3PL software available today, you must choose the best solution that suits your needs. Some options mentioned above may still require customization since they cater to all businesses. Customization of existing software can cost you more resources. Therefore, you need to choose a 3PL software that is already fit for the logistics industry and won’t require you to invest more in customization.

You may explore this CRM precisely designed for 3PLs.

If you are ready to invest in 3PL software for your logistics needs, book a demo here.